Retention & Churn

FY 2025 · 4.2% gross churn · 124% NRR · Enterprise 148% NRR

Net Revenue Retention
124%
+10pp YoYexpansion > churn
Gross Retention Rate
95.8%
+1.9pp YoY4.2% gross churn
Churn MRR (QTD)
$63.8K
-28% vs Q4improving trend
Expansion MRR (QTD)
$248K
+34% vs Q416.3% of base MRR
Gross Churn Rate Trend
Monthly % · target < 5% annualized
NRR by Segment
Net revenue retention per customer tier
Cohort Retention Heatmap
% of original cohort revenue retained by month · darker = better
Monthly Cohorts